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  • Up to 15 year warranty

  • AFRDI level 6 certification

  • Green certification GOLD medal

  • Easy assembly instructions

  • Clear assembly videos

  • 'How to use' videos

  • Research & Development Program

Up to 15 year warranty

All of our products have market leading guarantees. This not only provides you with the peace of mind in selling a quality product, but also gives your customers surety. No matter the range, the quantities or style, we provide industry leading warranties.

Product Warranty – Australian customers only

Pago warrants that this product will be free from defects and work as intended for the warranty periood from the date of purchase by the original customer.

If the product has any defects or does not work as intended during the Warranty Period, Pago will, at its election and at its expense, repair or replace the product.

This warranty does not apply:

  • to cosmetic damage;
  • to damage caused by consumables used in connection with the product (such as cleaning products);
  • where the product has not been used in accordance with all provided instructions;
  • to damage arising from fair wear and tear;
  • where the product has not been subject to reasonable use;
  • where the product has been intentionally or negligently damaged; and/or
  • if the customer has attempted to repair the product.

To make a claim under this warranty, please email Pago - mike@pagointernational.com.au

This warranty is provided in addition to any rights you may be entitled to under the Competitions & Consumer Act 2010.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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    AFRDI level 6 certification

    Pago International has certification from The Australasian Furnishing Research and Development Institute (AFRDI) for many of its brands and ranges. Furntech- AFRDI is an independent, not-for-profit technical organisation providing standards, testing, product certification and research for buyers and sellers of furniture. 

    The purpose of testing and certification is to ensure that products are ergonomic, safe, and that they’ll last, thus contributing to sustainability and minimising use of the earth's resources.

    Pago is a member of Furntech and as such are signed on to the blue tick program. This is your assurance that these chairs are the highest quality product possible.

    • Matrix II
    • Matrix II Plus
    • Matrix Mesh Medium Back
    • Matrix Mesh High Back
    • Matrix Advance
    • Flash
    • Shape
    • Radar
    • Enduro (Rated to 160kg)
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    GreenTick environmental GOLD level certification

    Our SUSTAINABILITY credentials

     There is an increasing global awareness of the social and environmental impacts of products and materials.  PAGO understands and embraces both environmental and social responsibility.

     \We have a number of product ranges certified with AFRDI GreenTick – GOLD, a Type 1 Ecolabelling certification.

     AFRDI certification requirements include:

    • compliance with environmental laws
    • Sedex International membership combined with a SMETA audit insures adherence to labor standards, health and safety, environmental and business ethics
    • low VOC emissions, tested by CETEC Foray
    • low formaldehyde emissions, tested by CETEC Foray
    • elimination of hazardous and prohibited substances
    • FSC certified timber
    • Blue Tick, strength and durability testing
    • chairs are designed to be easily disassembled
    • product stewardship program to ensure our chairs are either refurbished or recycled
    • packaging contains recycled content
    • 10-15 year warranty

     

    PAGO has seen a strong consumer demand for sustainable products that have third party Type 1 Ecolabelling certification, both in terms of government procurement and for the specification of Green Star rated buildings.

     

    Our AFRDI certified product range of chairs include FLASH, ENDURO, MATRIX – high back, medium back and MESH.

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      Assembly

      Pago assembly instructions are as simple to use as putting our chairs together.

      Pago chair assembly requires ‘no tools’ which our supplier partners and their customers love.

      Our after sales support is tailored to each country. Spare parts are supplied on delivery and faulty chairs will simply be replaced.'

      We’ll work with you to tailor after sales service to your country and territory.

      Matrix II Assembly Instructions

      Matrix II Plus Assembly Instructions

      Matrix Mesh Medium Back Assembly Instructions

      Matrix Mesh High Back Assembly Instructions

      Flash II Assembly Instructions

      Radar Plus Assembly Instructions

      Radar Visitor Assembly Instructions

      Enduro Assembly Instructions

      Sonic Assembly Instructions

      Matrix Mesh HB Drafting Assembly Instructions

      Zatar Assembly Instructions

      Drafting Kit Assembly Instructions

      Matrix Advance Assembly Instructions

      Matrix Radar II Assembly Instructions

      Pago Height Adjustable Arm Assembly Instructions

      Maintenace Videos

      How to remove a gas lift video

      How to repair Seat tilt Function video

      How to remove chair seat from back instructions

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      Clear assembly videos

      Please see below for clearly detailed videos on how to assemble your new chair:

      Matrix II Assembly Video

      Matrix II Plus Assembly Video

      Matrix II Mesh High Back Assembly Video

      Matrix II Mesh Medium Back Assembly Video

      Enduro Assembly Video

      Executive Mesh Assembly Video

      Flash II Deluxe Assembly Video

      Radar Plus Assembly Video

      Zatar Assembly Video

      Matrix Advance Assembly Video

      Radar II Assembly Video

       Maintenace Videos

      How to remove a gas lift video

      How to repair Seat tilt Function video

      How to remove chair seat from back instructions

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      'How to use' videos

      Pago 'How to use' videos are an essential tool in assuring correct posture. Take a minute to view the video and it will improve the user experience dramatically.

      Matrix II 'How to use' Video

      Matrix II Plus 'How to use' Video

      Matrix II Mesh High Back ' How to use' Video

      Matrix II Mesh Medium Back 'How to use' Video

      Enduro 'How to use' Video

      Flash II 'How to use' Video

      Executive Mesh 'How to use' Video

      Radar Plus 'How to use' Video

      Sonic 'How to use' Video

      Zatar 'How to use' Video

      Matrix Advance 'How to use' Video

      Radar II 'How to use' Video

      Maintenace Videos

      How to remove a gas lift video

      How to repair Seat tilt Function video

      How to remove chair seat from back instructions

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      Research & Development Program

      Pago reinvest heavily into research and development. We constantly strive to innovate the durability of moving parts and components. We care about longevity, hardiness and sustainability. We have defined processes for continuous and ongoing improvement.

      • Environmental sustainability
      • Improved weight to packaging ratios
      • Frequency and wear and tear studies
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      24 hour replacement guarantee

      Issues occur, they are rare, but they occur. We are here for you and your team. We will make sure that replacement equipment or furniture is on its way to your warehouse, store or place of business within a day. We take your business extremely seriously, and we stand by our products.

      • Replacement parts and components
      • 100% coverage for manufacturing issues

       

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