Our category leading warranty

All of our products have market leading guarantees. This not only provides retailers with the peace of mind in selling a quality product, but also gives customers confidence that they are buying something that is built to last. No matter the range, the quantities or style, we provide industry leading warranties.

Product Warranty – Australian customers only

Pago warrants that this product will be free from defects and work as intended for the warranty period from the date of purchase by the original customer. If the product has any defects or does not work as intended during the Warranty Period, Pago will, at its election and at its expense, repair or replace the product.

This warranty does not apply:

to cosmetic damage;
to damage caused by consumables used in connection with the product (such as cleaning products);
where the product has not been used in accordance with all provided instructions;
to damage arising from fair wear and tear;
where the product has not been subject to reasonable use;
where the product has been intentionally or negligently damaged; and/or
if the customer has attempted to repair the product.

To make a claim under this warranty, please email Pago - mike@pagointernational.com.au

This warranty is provided in addition to any rights you may be entitled to under the Competitions & Consumer Act 2010.
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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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Warranty Registration

AFRDI level 6 certification

Pago International has received certification from The Australasian Furnishing Research and Development Institute (AFRDI) for many of its brands and ranges. Furntech- AFRDI is an independent, not-for-profit technical organisation providing standards, testing, product certification and research for buyers and sellers of furniture.

The purpose of testing and certification is to ensure that products are ergonomic, safe, and that they’ll last, thus contributing to sustainability and minimising use of the earth's resources.
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Pago is a member of Furntech and as such are signed on to the blue tick program. This is your assurance that chairs listed below are the highest quality product possible.

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Warranty Registration

GreenTick environmental
GOLD level certification

PAGO has seen a strong consumer demand for sustainable products that have third party Type 1 Ecolabelling certification, both in terms of government procurement and for the specification of Green Star rated buildings.
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Our AFRDI certified product range of chairs include FLASH, ENDURO, MATRIX – high back, medium back and MESH.

Our SUSTAINABILITY credentials

There is an increasing global awareness of the social and environmental impacts of products and materials. We understand and embrace environmental and social responsibility, with a number of product ranges certified with AFRDI GreenTick – GOLD, a Type 1 Eco-labelling certification.

AFRDI certification requirements include:

Compliance with environmental laws
Sedex International membership combined with a SMETA audit insures adherence to labor standards, health and safety, environmental and business ethics
Low VOC emissions, tested by CETEC Foray
Low formaldehyde emissions, tested by CETEC Foray
Elimination of hazardous and prohibited substances
FSC certified timber
Blue Tick, strength and durability testing
Chairs are designed to be easily disassembled
Product stewardship program to ensure our chairs are either refurbished or recycled
Packaging contains recycled content
10-15 year warranty

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Warranty Registration

Video library

Sometimes all we need is a video demonstration to see how it’s done.  Often, assembly or repair is a simple process.

Visit the video library

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Warranty Registration

Research & Development program

We invest heavily into research and development. We constantly strive to innovate the durability of moving parts and components. We care about longevity, hardiness and sustainability. We have defined processes for continuous and ongoing improvement.

Environmental sustainability
Improved weight to packaging ratios
Frequency and wear and tear studies

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Warranty Registration

Part Replacement Program

Our market leading warranty and services includes part replacement. Our expert team is standing by to replace your broken or malfunctioning chair part, returning you to comfortable sitting.

STEP 1.

STEP 2.

Select faulty part

In the request, select the faulty part to be replaced.

STEP 3.

Request the new part

Upon completion, our customer support team will step in to assist.

Start replacement program

Step-by-step process:

Register your warranty with accurate purchase details.
Receive a confirmation email with warranty information.
Contact our support.
Visit our 'Order Replacement' page.
Complete and submit the form.
Expect delivery at the nearest possible moment.
For queries, contact our support team.

Unsure if you are eligible for a replacement part?

Please visit the warranty page or contact our support team.

Visit the warranty page

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Our category leading warranty