Until recently, ergonomic chairs were considered a nice to have. They were not the key consideration for organisations when filling their office spaces - a black chair with wheels was simply good enough. Fast forward to today where the work from home model has shown us the true importance of an ergonomic environment, both in the office and at home. As a result, Pago International has emerged as the category leader.

Questions, that most people ask about our products.

All of our products have market leading guarantees. This not only provides you with the peace of mind in selling a quality product, but also gives your customers surety. No matter the range, the quantities or style, we provide industry leading warranties.

Pago International has certification from The Australasian Furnishing Research and Development Institute (AFRDI) for many of its brands and ranges. Furntech- AFRDI is an independent, not-for-profit technical organisation providing standards, testing, product certification and research for buyers and sellers of furniture.

We invest heavily into research and development. We constantly strive to innovate the durability of moving parts and components. We care about longevity, hardiness and sustainability. We have defined processes for continuous and ongoing improvement.

Our team are standing by to solve your query.
We strive to respond to emails and questions submitted on this page within 2 business days.

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Pago International Australia was founded in 1998. Boasting over 70 years of multi-generational office furniture industry experience, we are the unrivalled experts when it comes to designing sustainable, commercial quality chairs that are manufactured to the highest international standards at the lowest possible price.

International ergonomic office chairs. 
Select your favourite style, colour and optional upgrades from the office to the home.
More than 1.6 million sold so far!

Soft fabrics: Regular vacuuming is recommended. Sport clean with upholstery shampoo or dry powdered cleaner only. Test on concealed area before proceeding. Brush velvets in direction of pile with soft brush. Do not saturate fabric.

‍Leather: Regularly brush or vacuum away dust and grit. Do not use detergent, solvents or spray pack cleaners. To clean, wipe with a warm damp cloth and mild soap. Wipe dry with a separate clean cloth. Allow time to dry away from direct heat. A colourless beeswax leather dressing may be applied after a number of years use.

‍Vinyl Surfaces: Regularly vacuum away dust and grit. Do not use detergents, solvents or abrasive cleaners. To clean, user a warm, damp cloth with mild soap, then wipe dry. Should this be ineffective, seek professional advice.

Castors: Hard Tyred Castors are not suitable for usage on hard floors or firm chairmats in which case soft-tyred castors should be used. Soft-tyred castors can be distinguished by the tyre being a different color to the body of the castors.

Best way to clean is to vacuum with a strong vacuum cleaner.
Then in a bucket mix dish soap and hot water at high pressure. You want to create a lot of bubbles.
Using a dry sponge (test colour), use only the bubbles to clean the fabric.
Plastic parts – clean with damp cloth. You can use furniture spray to make it shine.

Please see our following videos:

• How to remove the back from the seat?
• How do I remove the gas lift?

Apologies for the inconvenience. We will send you a replacement gas lift if the chair is under warranty. We will also send you a video and instructions on how to replace the gas lift.

1. If you haven’t already, please register your Warranty: Register here https://www.pagointernational.com.au/warranty
2. Please email support@pagointernational.com.au the following:
   - The Officeworks receipt or a picture of the sticker under the seat and the name of the chair
   - Your address
   - Your mobile number for courier tracking purposes

The gas lift is held in place with friction. If the gas is very tight and you are struggling to get it out, there are 3 options to remove the gas lift:

1. Do not be afraid to use as much force as required. It is only friction that is keeping it in (ensure you use a hammer and not a mallet).
2. Spray lubricant into the joint (like WD40)
3. Use a plumbers wrench to twist the gas lift out

Please see our following video: Removing a gas lift

Please see our following video: How to repair a seat tilt?

The back works on a ratchet system. There are 7 ratchets (so you can set your back to 7 heights). Please push the back down towards the seat. Then lift slowly and you will hear the back clicking through the 7 ratchets (heights) . When you go past the 7th ratchet, the ratchet system disengages allowing you to push it down again to reset it. So as long as you don’t go past the 7th ratchet, the back will not slip down any longer. Please click on the link to watch a video explaining how the ratchet system works. - https://youtu.be/kKyxXjdZEww

Yes, there are 5 Pago arm options available which will fit all our chairs sold without arms.

You can visit our stockists page, alternatively - Australian customers can buy Pago chairs exclusively from Officeworks

All our products, in Australia, are sold exclusively through Officeworks .
Unfortunately, they may have low stock levels at the moment due to the unprecedented demand. There is a fortune of stock coming in continually so please check online now and if it is showing no stock, please check every few days as the stock is flying out as soon as it comes in. It is also advisable to call your local Officeworks and see if they have stock if it is showing out of stock online.